Shipping & Delivery
Shipments, unless otherwise agreed, will be made by transporters defined by the AndTheZoo.com (AndTheZoo is a trademark of Jdea Sagl licenced to AndTheZoo S.r.l. Viale Italia 6/d - 25126 Brescia (BS) - Italia - CF e P.IVA 03882150984). The goods are sold ex factory in compliance with the Italian reference law regarding the specific items purchased, so by way of example as if the customer bought physically in Italy.
The shipment will be made by express courier, the costs are as follows:
Our company uses an innovative economic policy for the maximum reduction of operating costs, virtually eliminating the warehousing costs and inventory held for the benefit of the prices offered to the public, which in this way may be the best in the market. The delivery timing will vary from three days to 3 weeks (normally never more than 2 weeks), the availability reported on items means at our warehouse and at our suppliers.
The right of withdrawal:
As provided by Legislative Decree 22 May 1999, no. 185 (Official Gazette, June 21, 143). - Implementation of Directive 91 / l / EC on the protection of consumers in respect of distance contracts. The required service provider or product is AndTheZoo S.r.l., with registered office in Viale Italia 6 / d - 25126 Brescia (BS) - Italy. Pursuant to Article 5 of Legislative Decree 185 of 1999, the customer has the option to withdraw from the contract / order placed on the Internet without any penalty and without any explanation, subject to the following conditions. The right of withdrawal shall expire:
• For lack of the essential integrity of the property (the packaging and / or its contents)
• Usage of part of the property and any supplies
• The lack of external and / or internal packaging
• The absence of product components(accessories, cables, manuals, parts...)
• the product is damaged for causes other than its transport
In the case above, AndTheZoo srl will return the purchased goods to the supplier. Customers who purchase with VAT and those who buy customized goods cannot exercise the right to cancel the order. In order to exercise this right of withdrawal within a period of 14 (fourteen) working days from receipt of goods ordered, the customer must send to the address below by registered letter with return receipt. The communication can be sent, within the same period, by telegram, telex, facsimile, provided it is confirmed by registered letter with acknowledgment of receipt within 48 hours. The communication must contain:
1. the intention of using the benefit granted by Legislative Decree no. 185 of May 22, 1999
2. details of the product /s for where it is decided to exercise the right of withdrawal
3. The data relating to your bank account (in order for the return of the sum).
To obtain a refund of the amount paid, customers will have, at their own expense, return the products purchased at the following address: AndTheZoo srl co Gicommerce s.r.l. Via Degli Artigiani, 33 23380 Casatenovo (LC) Italy tel +39 039 8941793. The return shipment must be made within ten working days of receipt of goods and may be carried by any carrier / courier / shipping company of the customer's choice. Modality of refund of amount paid: AndTheZoo srl will refund the amount paid by bank transfer (or other form of payment ) as soon as possible, and within 30 days of receiving the communication.